Author Archives: reloamerica

About reloamerica

Relocation America is a full service relocation management company committed to providing exceptional relocation services in both the origination and destination locations worldwide.

2017 MISHRM Conference

The Michigan Council of the Society for Human Resource Management (MISHRM) is the leading voice for human resource professionals in the State of Michigan and the host for this year’s  annual conference being held at DeVos Place in Grand Rapids, Michigan, October 11 thru the 13th.

For three days, HR Professionals from around the state of Michigan will be making great ideas happen. The conference offers educational sessions designed to provide practical information to help HR professionals be successful as well as opportunities to network with HR colleagues.

Relocation America International will be in attendance and ready to answer your questions regarding employee mobility and how you can partner with RAI to take your relocation program to new heights.

For more information regarding the conference or to register please contact Shelly Bishop at sbishop@RAInternational.com or click on the link below.  We look forward to seeing everyone there!

Registration:  2017 MISHRM Conference

 

Transferee and Client Surveys: Your Secret Weapon

The purpose of any quality service questionnaire is to not only discover how satisfied your clients are with the level of service provided, but, to also discover new and exciting approaches to improve client service and quality. Questionnaires can also be an accurate method of measuring supply chain performance which is critical to the success of any relocation management company.

Studies have shown that companies with the best client satisfaction have one thing in common: they all really care about their clients and allot resources to ensure they have a top quality customer feedback questionnaire.

Here are some key tips to remember when managing quality assurance as it relates to transferee surveys:

The response rate:

For a transferee survey campaign to provide a solid return on investment, you should always strive for as high a response rate from your respondent transferees as possible. The lower the return rate, the less reliable your results are due to non-response bias. After all, how can you accurately boast over the top service if your clients are not actively saying you are? Among the most common reasons for a achieving a low return rate are:

  • Poor follow-up
  • Irrelevant questions
  • Delay in timely survey submission

Keep it short and simple

Refrain from inundating your clients with so many questions that are irrelevant and waste their valuable time. Any industry that delivers a service has some sort of survey they inevitably ask their customer to complete. As a result, the importance of asking a focused set of questions which more fully help to benchmark your performance is critical. Try to limit your questionnaire to between 5 and 7 questions. Keep in mind that every question should serve a purpose. Here is a small sampling of critical questions that could be asked on any quality service questionnaire:

  • How happy are you with the speed and efficiency at which we are able to respond to your requests?
  • How happy are you with our attention to detail and the professionalism of your consultant?
  • How would you rate your overall experience with our services?
  • How would you rate your most current relocation as compared to past relocations?
  • How would you rate the following service partners (temp living. vanline etc.)?

Offer pre-selected answers for your questions

As part of the short and simple approach we recommended earlier, offer pre-selected answers rather than relying on clients to provide long form answers to survey questions. This approach makes it easy for your clients to fill out the questionnaire quickly, which means a level of convenience for your clients that, in turn, will drive more responses.

It is important once all the survey data has been collected and analyzed to try to learn from the answers and to change your service respectively. By comparing survey results over time, service providers can learn important trends about performance—both good and bad– and make appropriate adjustments.

About Relocation America International

Relocation America International is a full service relocation management company headquartered in Southfield, Michigan dedicated to providing innovative relocation services, value-added support, and superior customer service to clients relocating families domestically and globally. Visit http://www.RAInternational.com for more information.

Relocation America International to Exhibit at Worldwide ERC Global Workforce Symposium in Chicago IL

The Worldwide ERC® Global Workforce Symposium offers many exciting educational sessions and networking opportunities. This year, attendees will enjoy the opportunity to gain industry knowledge on many interesting topics and network with the relocation industry’s best and brightest.

Visit us at our booth #141 in the Exhibit Hall at the Global Workforce Symposium to learn how Relocation America International’s innovative and client centric mobility solutions can take your relocation program to the highest of satisfaction levels.

We look forward to seeing everyone at the Hyatt Regency Chicago!

 

 

For more information or to register for the conference please click on the link below:

Worldwide ERC GWS

About Relocation America International

Relocation America International is a full service relocation management company located in Southfield, Michigan dedicated to providing innovative relocation services, value-added support, and superior customer service to clients relocating families domestically and globally. Visit http://www.RAInternational.com for more information.